Dental Receptionist

Job Description

Job Types : Full-time, Permanent

Salary : Up to £16.00 per hour

Expected hours : 40 per week

We are looking for a receptionist who has previous experience in dental, healthcare, customer service or hospitality sectors to support our boutique private dental practice. The successful candidate will enjoy an exciting and dynamic environment and will become part of an established and experienced team.

Our Mission Statement:

We strive to create a warm and welcoming environment, where our patient’s feel safe, healthy, and confident. We are committed to providing the highest standard of care which straddles prevention, minimally invasive dentistry, and aesthetics. We do that through staying current with the latest advances in technology and techniques, along with empowering our patients to take an active role in their oral health to ensure the best possible outcomes.’

About us:

We are a private dental practice which is dedicated in providing patients the best possible treatment and patient experience. We are about delivering outstanding patient service that is personal, friendly and approachable. We are passionate about creating a relaxing, calm and harmonious environment where we can offer the highest quality of care where patients feel at ease to come to the dentist.

Summary of Job role:

As a part of the receptionist role, you will be responsible for providing high quality front of house services for patients to contribute to an overall exceptional patient experience. A receptionist is key to the first impressions of our patients and therefore must be able to carry out the following tasks to the highest standards:

• Achieve positive outcomes from patient queries in a timely and efficient manner
• Ensure that both the Manager and staff are kept fully aware of any relevant feedback from patients.
• Attend appropriate training courses, when required
• Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policy
• Managing all the invoices and deliveries
• Gathering of data regarding patients and treatment outcomes
• Regular meetings with the practice manager and principle

The role will entail supporting the practice with the general administrative tasks required for the efficient running of the practice.

Essential requirements:

• Make day to day decisions In line with the practice ethos
• Attention to detail when multitasking
• Previous experience in a customer-focused industry
• Completed secondary school certificate or equivalent
• Good command of written and verbal English
• Positive attitude and good communication skills
• Competent level of IT proficiency
• Well versed with MS Excel
• Background in administration

Key Job benefits:

• A competitive salary with the opportunity to grow with in the practice
• Bonuses on achieving targets
• A great opportunity to work alongside our friendly professional team
• Annual BLS & AED training to all staff
• On-going support and the opportunity for personal and professional development
• Substantially reduced dental treatment and facial aesthetics costs for yourself

Benefits of working at Abbey Road Dental:

• Excellent team support working with a highly skilled team.
• In house/training support and opportunities for future growth.
• All Core/essential CPD paid for.
• Discounts on dental and facial aesthetics treatments for yourself.

If you feel that you have the skills, abilities and enthusiasm to succeed in this role then we would love to hear from you.